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Whether you have questions about our platform, need technical support, or want to share feedback, our team is ready to assist you.

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Response Time

We typically respond within 24 hours during business days

Monday - Friday, 9:00 AM - 6:00 PM EST

Tips for Contacting Support

Include Relevant Details

  • • Your account email address
  • • Strategy name (if applicable)
  • • Error messages or screenshots
  • • Steps to reproduce the issue

Be Specific

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  • • Explain what actually happened
  • • Include the date and time of the issue
  • • Mention your browser and operating system

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support@backtesting.dev

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